Based on the experiences of hoteliers we’ve consulted, guests often make several reservations for different rooms and dates because they are simply allowed to cancel for free up until the last minute. This leads to a high percentage of cancellations and ‘no-shows’. This doesn’t allow the hotelier to accurately estimate the occupancy of their accommodation. To prevent this, we ask you to pay your reservation in advance. Of course, we will refund your money quickly should you cancel within the eligible cancellation period.
Hotels will receive payment in advance of your stay. If necessary, the hotel can contact our support team at partner@moonback.com for clarification.
No. Administration and/or reservation fees have already been included in the total booking fee. If any local taxes apply, these will have to be paid directly at the hotel.
