To cancel your booking, please open the confirmation email (subject: booking confirmation) you received after booking and click the "Cancel my booking" button. You will then be directed to a page with information about how much you will be refunded upon cancellation and when your refund will be issued. Simply click once more to complete your cancellation.
On the hotel page on moonback.com, you will find the Cancellation Policy which includes the terms and conditions for each hotel. The confirmation email also includes the final date until which you are eligible to cancel for free. After that date, you are usually required to pay either a portion of the booking fee or the full booking fee.
You will receive an email confirming the cancellation. If you are entitled to a refund, this will be issued within 10 business days of the cancellation.
On the hotel page on moonback.com, you will find the Cancellation Policy which includes the terms and conditions for each hotel. The confirmation e-mail also includes information about the final date until which you are eligible to cancel for free.
If you are entitled to a refund, it will be issued to you within 10 business days of the cancellation.
