You can reach out to our customer service team via email at support@moonback.com. We will respond to your message between 9:00am and 5:00pm on Monday to Friday.
Our customer service is open on weekdays, from Monday to Friday, from 9:00am to 5:00pm.
We are closed during the following holidays: New Year, Easter, King’s Day (April 27), Ascension Day, Pentecost, Christmas Day and Boxing Day.
Check-in and check-out times vary by accommodation. You can find this information on the hotel page on moonback.com or in your booking confirmation email.
Check-in and check-out times vary by accommodation. You can find this information on the hotel page on moonback.com or in your booking confirmation email.
We are happy to help. Please send us an email at support@moonback.com with details on what you would like to change about your booking and we will assist you as soon as possible.
We're happy to help. Please send us an email at support@moonback.com with details on what you would like to change about your booking and we will share the options with you.
When a hotel is directly affiliated with Moonback, multiple rooms can be booked at the same time. If this option is available, you can specify the desired number of rooms in the search bar.
Please send us an email at support@moonback.com and we will check the status of your reservation for you. We'll get back to you as soon as possible.
The reservation number is listed at the top of your booking confirmation email. If you cannot find it, please email us at support@moonback.com and we will check the status of your reservation and will share your reservation number with you as soon as possible.
