To log in to Moonback's Partner Portal, please visit https://partner.moonback.com/login and use the email address you used to initially register to log in to the portal. You will then receive a 6-digit code by email that you can use to log in. If you do not receive the 6-digit login code or if you cannot remember which email address you used to register, please contact us at partner@moonback.com.
Yes, you can. To add users to the Moonback account:
1. Log in as an administrator (admin) at https://partner.moonback.com/login
2. Go to the Admin tab
3. Click the "Invite new user" button
4. Enter the new user’s email address and choose his/her role
5. The new user will receive an invitation to join the Moonback account.
We are constantly improving our Partner Portal. The non-refundable rate has recently become available in our rate plan. Please let us know via partner@moonback.com if you would like to add this rate type and we would be happy to help.
You can reach our support team at partner@moonback.com, from Monday to Friday, between 9:00am and 5:00pm.
We are closed during the following holidays: New Year, Easter, King’s Day (April 27), Ascension Day, Pentecost, Christmas Day and Boxing Day.
