Become our partner

The booking platform that works with you

Moonback offers a fair alternative to the current large booking platforms. Fair fees, more freedom for you, and a collaborative approach will help your hotel flourish rather than be taken advantage of. 

This is why we created Moonback.

List your hotel

Here’s the deal

We have the following fee structure:

  • 10% platform fee on the room price for first-time guests.
  • 3% platform fee for returning guests.
  • 0% platform fee on meals & supplements.
  • Travellers pay upfront through Stripe (our PSP), the payment fee of 2% of the total amount is charged separately.
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Our policies

There are a few more things we do differently:

Travellers pay upfront

We ask travellers to pay upfront. We support all regular debit cards, credit cards and most other payment methods.

Maintain your own policies

For instance, you may maintain your existing cancellation policy. We trust you to make it simple and transparent.

Direct contact with guests

You will be able to have direct contact with your guests. Build your relationship with them without any interference.

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Moonback is landing city by city

We want to offer travellers a good number of hotels to choose from. That’s why Moonback is growing city by city.

We currently support hotels in Amsterdam, Antwerp and Rotterdam and we will open in other major cities in Belgium and The Netherlands throughout the course of the year. Be the first to know when we open in your city.

Pre-register now!

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Getting paid

Our payment & refund solution

Travellers pay upfront, at the moment of reservation. The payment goes directly into your hotel’s personal account at our Payment Service Provider (PSP), minus the platform fee for Moonback and the PSP fees.

The payment stays in your personal account until the cancellation period has passed, so any refunds can be made without a hassle. Once cancellation is no longer possible, the payment is automatically transferred to your bank account.

To give you the benefits described above, we work with Stripe as our Payment Service Provider (PSP). Their globally proven platform offers all major payment methods and can collect all payments. The Stripe transaction fee of 2% of the payment amount is an all-in fee that covers all the related transactions.

Joining is easy

Our onboarding process will guide you through the steps below.

Connect your channel manager or PMS

To simplify our connection efforts, we use the OpenGDS platform. This Dutch platform currently supports 67 of the major systems. All we need to know is which systems you use, and we take care of the rest. Is your system not yet listed? Please let us know.

Open & connect a Stripe account

We wil ask you to open an account with Stripe, our Payment Service Provider, so we can smoothly transfer your guest’s payments and more. You can open an account directly from the Partner Portal.

Add your content, products & policies

With our easy-to-use Partner Portal, you create property pages that convey the character of your hotel. Don’t forget to add your personal touch in the description!

Support

We are here to support you.

Our support team is always eager to help. Please email us at any time at support@moonback.com.