Become our partner
Moonback offers a fair alternative to the current large booking platforms. Fair fees, more freedom for you, and a collaborative approach will help your hotel flourish rather than be taken advantage of.
This is why we created Moonback.
We have the following fee structure:
There are a few more things we do differently:
We ask travellers to pay upfront. We support all regular debit cards, credit cards and most other payment methods.
For instance, you may maintain your existing cancellation policy. We trust you to make it simple and transparent.
You will be able to have direct contact with your guests. Build your relationship with them without any interference.
We want to offer travellers a good number of hotels to choose from. That’s why Moonback is growing city by city.
We will open in 50 major cities in Europe throughout the course of 2022 and 2023. Be the first to know when we open in your city.
Travellers pay upfront, at the moment of reservation. The payment goes directly into your hotel’s personal account at our Payment Service Provider (PSP), minus the platform fee for Moonback and the PSP fees.
The payment stays in your personal account until the cancellation period has passed, so any refunds can be made without a hassle. Once cancellation is no longer possible, the payment is automatically transferred to your bank account.
To give you the benefits described above, we work with Stripe as our PSP. Their globally proven platform offers all major payment methods and can collect all payments. The Stripe transaction fee of 2% of the payment amount is an all-in fee that covers all the related transactions.
Our onboarding process will guide you through the steps below.
To simplify our connection efforts, we use the OpenGDS platform. This Dutch platform currently supports 97 of the major systems. All we need to know is which systems you use, and we take care of the rest. Is your system not yet listed? You can also join manually.
We wil ask you to open an account with Stripe, our Payment Service Provider, so we can smoothly transfer your guest’s payments and more. You can open an account directly from the Partner Portal.
With our easy-to-use Partner Portal, you create property pages that convey the character of your hotel. Don’t forget to add your personal touch in the description!
Our support team is always eager to help. Please email us at any time at email@example.com.